What It Takes To Be Relais & Châteaux

What It Takes To Be Relais & Châteaux

Like Michelin’s restaurant ratings, the hotel organization began in France so the concentration of European properties remains much higher than elsewhere in the world and the designation is most recognizable among affluent European travelers. In recent years, however,...

Why Your Guests Return, and Why They Don’t: Your Employees

Every company, to a greater or lesser extent, has to be about customer service. In the hospitality industry, it’s much simpler than that. Hospitality is customer service. The people who make or break that guest experience are, of course, your employees. And not so...