Forbes Travel Guide Unveils 2019 Star Rating Awards

ATLANTA, Feb. 20, 2019 — Forbes Travel Guide today debuted its 61st annual list of Star Rating winners, recognizing the world’s finest properties and rewarding gracious, intuitive service. The 2019 award recipients include 21 new Five-Star hotels, 49 new...

Why Your Guests Return, and Why They Don’t: Your Employees

Every company, to a greater or lesser extent, has to be about customer service. In the hospitality industry, it’s much simpler than that. Hospitality is customer service. The people who make or break that guest experience are, of course, your employees. And not so...