Why Your Guests Return, and Why They Don’t: Your Employees

Every company, to a greater or lesser extent, has to be about customer service. In the hospitality industry, it’s much simpler than that. Hospitality is customer service. The people who make or break that guest experience are, of course, your employees. And not so...

Why Do Counteroffers Occur?

Why Do Counteroffers Occur? Let’s say that you just accepted a new position and gave your notice. Then suddenly, your current employer makes you a counteroffer to encourage you to stay. Why does this happen? Quite simply, it is easier for the boss to present a...

How to Impress the Interviewer and Win the Job when asked: “Why are you looking for a job?”

One of the most common job interview questions is also the trickiest: “Why are you looking for a job?”  If you’re too blunt (e.g., “My boss was a jerk,” or “I dreaded every single day of work”), you’ll definitely blow the interview. However, well-worn replies such as,...