Why Your Guests Return, and Why They Don’t: Your Employees

Every company, to a greater or lesser extent, has to be about customer service. In the hospitality industry, it’s much simpler than that. Hospitality is customer service. The people who make or break that guest experience are, of course, your employees. And not so...

Why Do Counteroffers Occur?

Why Do Counteroffers Occur? Let’s say that you just accepted a new position and gave your notice. Then suddenly, your current employer makes you a counteroffer to encourage you to stay. Why does this happen? Quite simply, it is easier for the boss to present a...

Forbes Travel Guide Unveils 2019 Star Rating Awards

ATLANTA, Feb. 20, 2019 — Forbes Travel Guide today debuted its 61st annual list of Star Rating winners, recognizing the world’s finest properties and rewarding gracious, intuitive service. The 2019 award recipients include 21 new Five-Star hotels, 49 new...

HOT JOBS HOTELS RESORTS LODGING HOSPITALITY MANAGEMENT AND SALES

HOT JOBS *Regional Director of Centralized Accounting for Mid Atlantic Select Service Hotel Group, excellent culture/fast growing company. $150k *Director of Marketing Mid-Atlantic North-East year round resort with golf and spa, strong digital media exposure needed,...